It is often said that software development and knowledge work is invisible work. But as a leader, if you do not see it, how can you improve it? ‘Going to the Gemba’ is one method. Gemba is a Japanese word for the ‘real place’ – the place where the value-creating...

Summary Far too many managers fail to give employee onboarding the critical attention it needs, leaving their newly hired workers lost in the weeds. When this happens, it can negatively impact your experience in a new role, resulting in low morale and feelings of isolation. Here’s what to do in...

High-performing teams expect their leader to enable them to make things better, Gillard-Moss said at QCon London. Independence in software teams can enable decision-making for faster delivery. Teams need empathy, understanding, and guidance from their managers. Something most driven and motivated engineers have in common is that they will have...